Gleap
Gleap is a user feedback and bug tracking tool designed to help developers, product managers, and testers gather user feedback from web and mobile apps to improve product experience.
Our Verdict
What is Gleap
Gleap is a user feedback and bug tracking platform designed to help development teams quickly identify, understand, and resolve issues inside web and mobile applications. It provides tools like screen recordings, crash reports, session replays, and log tracking, making it easier for developers, testers, and product managers to see exactly what users experience. With built-in integrations for Slack, Jira, Trello, and other collaboration tools, Gleap streamlines communication and improves workflow efficiency. It’s especially useful for teams focused on enhancing user experience and reducing debugging time.
Is Gleap worth registering and paying for
Gleap is worth paying for if you manage a product with active users and need clear, accurate insights into bugs and user issues. The session replays, logs, and crash reports can save many hours of manual debugging and significantly improve user experience.
However, for small projects, simple websites, or teams that don’t handle frequent bugs, the platform may feel excessive. Overall, Gleap provides strong value for development teams that prioritize product quality and want fast, reliable bug diagnosis.
Our experience
Before Gleap, every bug report was basically a game of telephone from hell.
User emails support → support asks for screenshots → user sends blurry photo of their thumb → I beg them for steps → they ghost → three days later I finally reproduce it on my iPhone 14 while the original reporter was on a Samsung fold in dark mode. Kill me.
Then one of our engineers added Gleap to the iOS and Android builds “just to try.” First bug came in 20 minutes later: full session replay, console logs, network requests, the exact tap where it broke, even the little angry-face emoji the user drew on the screen with their finger. I watched the whole 42-second trainwreck in one click. Fixed it in 11 minutes. Sent the user a gif saying “done.” They replied “holy crap you’re fast.”
That was it. I was sold.
Now this is daily life:
- Wake up to 6–12 new feedback tickets in Slack (Gleap posts the best ones directly in #bugs with the replay embedded).
- 80% of the time I don’t even need to ping the user back — I’ve already seen exactly what they saw.
- The angry-user-to-happy-user turnaround went from 3–5 days to same-day, sometimes same-hour. Our support team just forwards the Gleap link and says “PM already saw your video, fix is coming today.”
Stand-out moments that still make me laugh:
- User reported “the app crashes every time I try to save.” Classic useless report. Gleap replay showed they were trying to save while on airplane mode with a 400MB attachment. Added a graceful error message instead of crashing. Zero code changes needed.
- Had a weird edge-case where only users in Turkey on Android 9 were getting stuck on onboarding. Normal analytics showed nothing. Gleap filtered by country + OS in two clicks and we had 9 perfect replays in under a minute. Hotfix went out same afternoon.
- One guy submitted 8 angry reports in a row because he couldn’t figure out the new pricing toggle. Replay showed he was just swiping instead of tapping. We added a tiny “tap to switch” label and the reports stopped overnight.
The session replay + console logs combo is pure black magic. I’ve literally watched users fight with the UI in real time, seen where they get confused, and fixed it before they even finish typing the feedback.
Downsides (gotta be honest): Early on the mobile SDK added like 4–5MB to the build (we’re size-obsessed), but they’ve trimmed it way down now. Also the pricing jumps pretty quick once you go over 10k sessions/month, but we make that back in support time saved so I don’t even care.
If you’re still debugging with emailed screenshots and “it doesn’t work” tickets in 2025, you’re doing charity work for your competitors. Gleap turned our bug triage from a screaming nightmare into the calmest part of my week. I actually look forward to opening the Slack channel now.
Just add it to your next build. You’ll thank me when you fix a “critical” bug in 15 minutes instead of three days.
