Hiver

Designed in India 🇮🇳

$24/mo ~~Freemium~~ Visit Website

Hiver is a Gmail-based shared inbox and team collaboration tool designed for managing emails across customer support, IT, finance, and sales teams. It allows teams to share inboxes, assign emails, and add internal notes—all within Gmail, without switching to separate helpdesk software.

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Price

Basic free | LITE $24/mo | GROWTH $34/mo | PRO $59/mo

Platforms Supported

Browser Based (Cloud),
Mobile App (Android, iOS)

Our Verdict

8.5Expert Score

Editorial Score

We ensure that our evaluations are fair and truthful.

Usability

Accuracy

8.5

Compatibility

9.2

Functionality

8.8

Free Features

Pros

Seamless Gmail Integration: Works directly within Gmail—no need to switch to another tool.
Easy Email Assignment: Assign emails to team members without forwarding, improving accountability.
Internal Notes &amp
Collaboration: Add private comments to emails for better team communication.
Workflow Automation: Automate repetitive tasks like tagging and assigning emails.
Real-Time Collision Detection: Avoid duplicate replies with alerts when someone is already responding.
SLA and Analytics Tools: Track team performance, response times, and ensure service levels are met.
Quick Setup &amp
User-Friendly: Minimal learning curve for teams already using Gmail.

Cons

Gmail-Only Platform: Not usable for teams outside the Google Workspace ecosystem.
Limited Features on Lower Plans: Some powerful features (e.g., analytics, SLAs) are only available on higher-tier plans.
Not a Full Helpdesk Solution: Lacks advanced features found in dedicated customer support platforms (like ticket prioritization or omnichannel support by default).
Can Get Expensive: Pricing may be a concern for small teams or startups needing multiple features.

What is Hiver?

Hiver is a Gmail-based shared inbox and team collaboration tool designed for managing emails across customer support, IT, finance, and sales teams. It allows teams to share inboxes, assign emails, and add internal notes—all within Gmail, without switching to separate helpdesk software. Below are its key features:

Shared Inboxes in Gmail
Manage group emails like support@ or finance@ directly from Gmail, with shared visibility.
Email Assignment
Assign emails to specific team members without forwarding, ensuring accountability.
Internal Notes
Collaborate using private notes on emails—no need for external chat tools.
Email Tags & Status
Organize and track emails with custom tags and status indicators (Open, Pending, Closed).
Collision Alerts
Prevent duplicate responses by alerting teammates when someone is already replying.
Automation Rules
Automate repetitive tasks such as email assignments and tagging based on conditions.
Analytics & Reporting
Get insights into team performance, response times, and workload distribution.
SLA Management
Set and track Service Level Agreements (SLAs) to ensure timely responses.
Customer Context Panel
View key customer information alongside emails to respond more effectively.
Multi-Channel Support (Add-ons)
Optional integration with WhatsApp, live chat, and more.

Is Hiver worth registering and paying for?

Hiver is a shared inbox and team collaboration tool that integrates seamlessly with Gmail, making it ideal for teams that rely heavily on email communication. Its main strength lies in enabling users to manage shared inboxes, assign emails, and add internal notes—all within the familiar Gmail interface—streamlining workflows and improving team collaboration.

However, Hiver is heavily dependent on Gmail, meaning it’s not suitable for non-Google Workspace users. Additionally, advanced features are only available on higher-tier plans, which may be a barrier for small businesses or startups.

Overall, if your team uses Gmail and needs better collaboration and email management without switching platforms, Hiver is worth considering. Taking advantage of its 7-day free trial is a smart way to assess whether it fits your needs.